Donghee Yvette Wohn

Associate Professor

  • Newark NJ UNITED STATES
  • 5112 GITC
  • Department of Informatics

Dr. Wohn studies the role of algorithms and social interactions in livestreaming, esports, gaming and social media.

Contact

Spotlight

3 min

#Expert Q&A: NJIT’s Donghee Yvette Wohn Weighs the Pros and Cons of Kids Playing Esports

Donghee Yvette Wohn, an associate professor at New Jersey Institute of Technology and director of its Social Interaction Lab, focuses on human computer interaction, where she studies the characteristics and consequences of social interactions in online environments such as social media, live streaming, virtual worlds (metaverse) and esports. Here she explains the appeal of esports among children in particular and how their parents can assess what’s appropriate for them.How would you describe the current landscape of esports?Esports is an umbrella term that is used for competitive computer gaming that usually, but not always, happens in teams. However, similar to books or movies, the content of the games vastly differs. Some games are very violent, some are not. Some have very realistic graphics, some are very fantasy-like and playful. It is thus hard, especially as a parent, to make blanket decisions when it comes to esports, you may have to take things case by case. So, then how can parents assess what’s appropriate for their children?A quick online search into the nature of the game to see its description or even watching ten minutes of what the gameplay looks like on YouTube or Twitch — where many people upload videos of gameplay — will give parents a better idea of what the game is like without having to play it themselves. What about in terms of the other players?It may be useful to use physical sports or any other extracurricular activity as a mental reference when thinking of how to deal with certain issues. For example, soccer is a sport that is great for socializing and team building, but if one is placing a 10-year-old in a game with other adults, there would be a lot of extra things one would want to consider. Like any social activity, one would want to be mindful of who the child is playing with, how much they are playing and how they are playing. For example, are they being respectful? And what kind of language is being used during the game? What skills could esports and similar gaming help children develop?Based on research, the collaboration and communication skills required to play successfully are extremely high. Even though people do not associate computer games as being a physical skill, the dexterity and hand-eye coordination required to play well require a very high level of intellect and physical ability. Of course, not everyone plays that well, but it does indicate that esports is a little different than some games that are more “mindless” or “relaxing” in nature. What about social skills?It strengthens existing friendships and can also open up one’s world by conversing with strangers. My colleagues and I did a research study where we found a student living in a rural area where most people did not go to college who wanted to go college because he was inspired by the older college students he was playing with. Playing the game in supportive environments can be mentally and socially beneficial. What are the downsides?Like any social situation, there is always the possibility of people misbehaving. The types of harassment documented in gaming environments is so horrible, but the reality is that children are exposed to all types of horrible situations — both online and offline — and helping them navigate difficult situations can help build resilience for the future. What’s a common misconception among parents?The most important thing is to understand that whatever happens in esports is not to be dismissed as something that is “only online” or “not real.” The emotions that children experience in the virtual world are very much real. How much parental supervision is needed?Younger children’s brains have not yet developed self-constraint, so the parent should decide how much time should be spent playing games, what games are played and who they are played with. Older children — once they start understanding logic — should be encouraged to plan these things for themselves. Looking to know more? We can help.Yvette Wohn is available to discuss esports and kids with media. Simply click on her icon  to arrange an interview.

Donghee Yvette Wohn

1 min

Dual dynamic of social media: connecting and stressing out

If social media platforms connect us, particularly during periods of isolation, they can also distress us and the people who moderate their streams of questionable content. In short, they appeal to our best and worst selves.Understanding that dual dynamic and its nuances across Facebook, Twitter, Reddit, Twitch and Clubhouse is NJIT’s Yvette Wohn, a behavioral scientist who researches how online abuse impacts mental health. Ultimately, Wohn aims to develop tools that combat bullying on the web. Explaining the problem, she says:“Some people simply don’t know what’s socially appropriate. What people don’t realize is that what people say online has a direct consequence offline. What happens online, doesn’t stay online.” Source: Yvette Wohn on Curating Safe Spaces OnlineTo interview Wohn, whose research is backed by the National Science Foundation, simply click on the button below.Yvette's Profile

Donghee Yvette Wohn

1 min

Social media interaction and well-being during a public health crisis

Yvette Wohn, assistant professor at New Jersey Institute of Technology, examines how social media and mobile technologies are used for social support, which includes emotional, informational and financial support — managing both personal and professional relationships. Wohn‘s research area is in human-computer interaction (HCI) and computer-mediated communication. She studies the role of algorithms and social interactions in livestreaming, esports and social media and how they influence well-being. Wohn is conducting research on how physical and social space influences the well-being and productivity of people living or working in enclosed spaces. Some of her experiments look at the effects of simulated nature via digital windows. As Wohn notes, "Seeing nature is important to maintain well-being. In a nutshell, seeing nature on a big screen, even if you know it is fake, can help elevate mood." Wohn is also the principal investigator of two NSF-funded projects examining the role of content moderators on social media, whose role is to keep online spaces positive and factual.Wohn is available to speak with media on topics related to how people use different technologies and social media to connect during these times. To request an interview, click on the button below.Yvette's Profile

Donghee Yvette Wohn

Media

Social

Biography

Dr. Wohn (she/her) is an associate professor at NJIT and director of the Social Interaction Lab (socialinteractionlab.com). Her research is in the area of Human Computer Interaction (HCI), where she studies the characteristics and consequences of social interactions in online environments such as livestreaming, esports, virtual worlds (metaverse) and social media. Her main projects examine 1) content moderation, online harassment and the creation/maintenance of online safe spaces, 2) social exchange in digital economies and digital patronage (creator-fan dynamics) and 3) news consumption via social media.

Areas of Expertise

Online fandom
content moderation
Algorithm and Society
eSports
Social Media
Human-Computer Interaction
Metaverse
Digital Economy

Accomplishments

Mozilla Research Grant

For Dealing with Harassment: Moderation Practices of Female and LGBT Live Streamers.

Education

Michigan State University

Ph.D.

New Media, Social Networks, Games

2013

Harvard University

M.A.

Journalism

2009

Ewha Womans University

B.A.

Journalism, Film & Television

2002

Media Appearances

This is how Porn Ended up on Ninja's Zombie Twitch Channel

Wired  online

Donghee Yvette Wohn, a professor at New Jersey Institute of Technology who studies videogame livestreaming, says it’s impossible to compare Twitch with other major social networks, because its community members take a much more active role in deciding what speech should be allowed. “That means that each streamer can decide what is acceptable or not in their own little communities and they handle a lot of the moderation within,” she explains. Twitch has an open API streamers can use to build custom moderation tools, as well as off-the-shelf options. For example, streamers can filter what words commenters can say in their chat.

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How to Spend Christmas Alone and Still Make It Merry

OprahMag.com  online

2019-10-25

Using technology to connect with others can give us the illusion we are with someone else psychologically, even if we are physically apart, says Donghee Yvette Wohn, New Jersey Institute of Technology (NJIT) assistant professor of information systems and director of the Social Interaction Lab in NJIT's Ying Wu College of Computing. This feeling can be generated without even looking at the other person, like playing a multiplayer online game with someone else. It doesn't even have to be a sophisticated one. It could be simple like Words with Friends.

Wohn also suggests hopping into a live stream. There are millions of people on live streaming sites like Twitch and Mixer who are broadcasting a wide-range of content in real time. You can chat with them and interact with other viewers who are interested in similar things.

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‘Fortnite: Battle Royale’ Success Signals Mobile Gaming’s Future

Morning Consult  

2018-05-10

“These are things that are not necessarily tied to the mechanics of the game themselves but something that could be related to the player’s self-identity,” said D. Yvette Wohn, an assistant professor at the New Jersey Institute of Technology who specializes in human computer interaction and social technologies.

“Especially if you’re spending a lot of time in the game, your character in the game becomes a part of your identity,” Wohn said in an interview May 2. “So why wouldn’t you want to spend money on clothes? Because that’s what you do offline, as well.”

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Event Appearances

Understanding the roles and emotional labor of moderators on Twitch

International Communication Association Conference  Washington, D.C.

Live Streaming, Playing, and Money Spending Behaviors in eSports

International Communication Association Conference  Washington, D.C.

Research Focus

Technology and Health / Psychological well-being

There are numerous technologies that can support healthy living, ranging from emotional support via social media to chronic disease management. Our lab is currently working on a number of different health technology projects in collaboration with researchers at Rutgers, University of Maryland, and Microsoft Research among others. Recent/current projects include: 1) Utilizing social media to improve mental health through social support, 2) Using web tools to break sedentary behavior, and 3) Using games for stroke rehabilitation.

Games, live streaming, and eSports

Live streaming and esports are relatively new cultural trends that are recreational activities that require high technology specifications. Current projects are aimed at understanding more about people’s behaviors in these environments with the aim of developing better systems, such as 1) Understanding virtual currency/ economies, 2) Relationships between streamers and viewers, 3) Moderation practices to deal with online harassment, and 4) live streaming e-commerce/shopping. We are collaborating with researchers in Clemson University, Sonoma State, and Google. Our work is supported by the Mozilla Foundation and National Science Foundation.

News Consumption in the Age of Social Media

Crystallization is a network model of information flow and reality formation. This model incorporates network theory into the traditional agenda-setting theory and proposes that members of one’s social networks become “neo agenda setters.” We are also doing empirical work on how people consume news through mobile social media and how it influences their political engagement.

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Research Grants

Augmenting Social Media Content Moderation

National Science Foundation

2019-10-01

Specifically, the project involves five main research objectives that will be met through qualitative, historical, experimental, and computational research approaches. First, the project will improve understanding of human-in-the-loop decision making practices and mental models of moderation by conducting interviews and observations with moderators across different content domains. Second, it will assess the socioeconomic impact of technology-augmented moderation through industry personnel interviews. Third, the project will test interventions to decrease the emotional toll on human moderators and optimize their performance through a series of experiments utilizing theories of stress alleviation. Fourth, the project will design, develop, and test a suite of cognitive assistance tools for live streaming moderators. These tools will focus on removing easy decisions and helping moderators dynamically manage their emotional and cognitive capabilities. Finally, the project will employ a historical perspective to analyze companies' content moderation policies to inform legal and platform policies.

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Handling Online Risks and Creating Safe Spaces: Content Moderation in Live Streaming Micro Communities

National Science Foundation

2018-07-26

This research will investigate how individuals and small groups handle content moderation real time in the context of live streaming, from both technical and social perspectives, distinguishing between professional content creators who create content for a living, and hobbyists. Live streaming services such as Twitch are the latest form of social media that marries user-generated content with the traditional concept of live television broadcasting: as someone broadcasts, viewers can post comments in a chat interface that is displayed alongside the broadcast, creating an interactive synchronous media experience. This real-time interaction, however, makes the platform ripe for deviant behavior, as potential harassers can visually see the immediate impact of their harsh words on the person who is broadcasting. Most current forms of social media rely on crowdsourced methods of moderation, where users report bad content that is ultimately reviewed by a human moderator. This does not work well in the context of real-time moderation, posing greater social and technological challenges. This project will study approaches to improving understanding of the sociotechnical aspects of content moderation from the perspective of micro communities on live streaming platforms. By understanding how streamers currently moderate audiences through manual and automated labor, the research will identify opportunities for technology to assist and enhance the moderation process

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Dealing with Harassment: Moderation Practices of Female and LGBT Live Streamers

Mozilla Research

2017-12-08

On the heels of a presentation at the All Things Moderation conference, where Dr. Wohn talked about ongoing work related to the emotional tolls of human moderators who moderate small streams on Twitch, the Mozilla foundation announced that they will be funding research on understanding how female and LGBT livestreamers deal with harassment. This is such an important topic to research- it may seem absurd, but streamers get so much hate just for being a woman, or just for being LGBT- there are ways technology can help identify and get rid of toxic people, but it is very much a work in progress and an issue that technology alone will not be able to solve.

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Answers

How much parental supervision is needed?
Donghee Yvette Wohn

Younger children’s brains have not yet developed self-constraint, so the parent should decide how much time should be spent playing games, what games are played and who they are played with. Older children — once they start understanding logic — should be encouraged to plan these things for themselves.

What’s a common misconception among parents?
Donghee Yvette Wohn

The most important thing is to understand that whatever happens in esports is not to be dismissed as something that is “only online” or “not real.” The emotions that children experience in the virtual world are very much real.

What are the downsides?
Donghee Yvette Wohn

Like any social situation, there is always the possibility of people misbehaving. The types of harassment documented in gaming environments is so horrible, but the reality is that children are exposed to all types of horrible situations — both online and offline — and helping them navigate difficult situations can help build resilience for the future.

Show More +

Articles

Understanding Facebook news post comment reading and reacting behavior through political extremism and cultural orientation

Computers in Human Behavior

Almoqbel, M., Wohn, D.Y., Hayes, R.A., Cha, M

2019

Social media allows the readers of online news posts more engagement with the article through comments and comment Liking. Motivations for such actions are important because engagement around a comment increases the accessibility of that comment to other readers, leading to a far-reaching effect on the news post ground truth. Yet, motivations behind these actions and how they relate to the increasingly polarized political environment is understudied.

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Live Streaming, Playing, and Money Spending Behaviors in eSports

Games and Culture

Wohn, D. Y., & Freeman, G.

2019

Live streaming has enabled eSports to become more accessible, ranging from professionally organized tournaments to individuals hosting from their bedroom. While different aspects of eSports have been investigated in separate contexts, in this article, we report findings of two survey studies to explore eSports as a holistic media ecosystem that includes playing, streaming, viewing, and spending.

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Beyond the “Like”: How People Respond to Negative Posts on Facebook

Journal of Broadcasting & Electronic Media

Spottswood, E., & Wohn, D. Y.

2019

New features of social network platforms afford users the ability to navigate potentially sensitive situations in ways they could not before. This study surveyed 260 Facebook users to uncover how people are using this social media platform’s new “reaction” buttons to respond to others’ posts about negative topics such as traumatic life situations, catastrophic current or past events, and interpersonal crises.

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